FAQ - Invictus Games 2023

You can register via our volunteer software on an online portal. First, go to https://Eventvolunteers.de/en/ig23/Event. There, you have to register your user account and a profile will be created for you. During the login and registration process, you can specify your skills and preferred tasks/areas of assignment. After you have logged in, you will be shown various events for which you can register. Here, you have to select the INVICTUS GAMES DÜSSELDORF 2023.

Please have your identity card or passport and a passport photo ready for registration. We need this information to prevent people from registering under a false name during the accreditation process.

For the login/registration, you need your personal data, your valid identity card or passport (which also still has to be valid in September 2023), a mobile phone, an e-mail address and a possibility to scan and upload your identity card (a photo is also possible). We need this information to be able to exclude the possibility of someone registering under a false name during the accreditation process.

You have to be 18 years old when you register on the volunteer portal.

We intend to interview individual applicants, depending on the area that they are planned for. However, for most applicants, there will be no interviews.

After closing the registration portal on 31 October 2022, we (the INVICTUS GAMES DÜSSELDORF 2023 project team) will look at all applications and select suitable persons. We will match your skills to the requirement profile of the task areas that will be required during the INVICTUS GAMES DÜSSELDORF 2023, and make a selection based on the level of accordance here. We will then divide all applications into the following groups:

• Firm confirmation of acceptance
• Waiting list /substitute volunteers
• Not selected

After the selection process, we (the INVICTUS GAMES DÜSSELDORF 2023 project team) will send you an e-mail informing you whether you are definitely scheduled as a volunteer or whether you are on the waiting list. If there are too many applications, we may also have to turn you down. We will make the selection in November and December 2022, and then inform you of the result in January 2023.

We require:

• Your first name and surname
• Your address
• Your e-mail address
• Your clothes size (for your volunteer outfit)
• A scan/photo of your identity card or passport 
• A passport photo (for accreditation) 
• Your dietary habits (vegetarian, no pork, etc.)
• Your consent to the background check (you will be asked for this when you register)
• Your consent to our privacy statement

Your data will be used to create a personal account, with which you can register for the INVICTUS GAMES DÜSSELDORF 2023. We will also use your data for accreditation via our event management software. In this context, the data will be transmitted to the police of North Rhine-Westphalia for a background check.

Your data will not be used for any purpose other than that described above, nor disclosed to any other third parties.

The purpose of the background check is to ensure that no criminal or potentially dangerous persons are allowed access to the event site and any areas there that are in need of protection.

You can find more detailed information on the functional areas/areas of assignment here.

If you love challenges and have special skills and/or experience as a volunteer, the following tasks may be right for you:

• Tandem Team: A volunteer with an impairment and a volunteer without an impairment work together and perform all tasks together.
• Key Volunteer: An important role with more responsibility and higher-level organisational tasks, as well as providing guidance for other volunteers. You cannot apply directly to be a key volunteer; you will be selected by the volunteer management team.
• Protocol Volunteer: In this role, you will be involved in the organisation and support of VIPs.

If you have indicated special skills and/or a preferred area when logging in/registering, you will be assigned accordingly if possible. If you have not specified any special skills or preferred areas, we will assign you to general functions for which no special skills are required.

Unfortunately, we cannot assign every volunteer to their preferred area, but we will make every effort to ensure you get a job you enjoy doing.

During the training, we will tell you which areas you will be assigned to. In the app provided by us, you will be able to see where and when you will be working during the Games. It will give you all the information you need about your assignment.

You will receive a complete volunteer outfit that you can keep and meals while you are working. In addition, you will receive an ‘Invictus Card’. You can use this to travel free of charge on public transport, and to discover selected cultural and recreational facilities (e.g. museums). Of course, you will also receive an accreditation for the duration of the INVICTUS GAMES DÜSSELDORF 2023, which will allow you to visit the competitions and cheer on the competitors in your free time, as well as a certificate for your work as a volunteer. For the conclusion of the Games, you will also be able to attend a closing ceremony with all participants. In addition, you are insured by us for the duration of your assignment in the area of responsibility assigned to you.

At a glance:

• Accreditation for the entire Invictus Games
• Volunteer outfit
• InvictusCard
• Meals during your assignment
• Certificate/Volunteer Certificate
• Attendance at the closing ceremony
• Small giveaways

There will be a kick-off event on the weekend before the Games (date not yet certain), where the volunteer clothing will be presented and you will have the first opportunity to meet other volunteers and exchange information. There, you will receive your outfit and all other documents (accreditation, Volunteer Handbook, etc.) that you need.

As a volunteer, you are covered by liability and accident insurance during your assignment in your area of responsibility, as well as on the way to and from your shift.

You can already specify your size for the outfit when you register. We use international sizes (XS - XXXL).

We are currently making plans.

No, volunteers are honorary helpers. Therefore, there is no monetary compensation for your work. However, you will still benefit from many advantages.

As a volunteer, you will be provided with meals during your shift on the event site. Either we will issue vouchers for this or your accreditation will serve as authorisation to get something from the crew catering. You will get more information about this during the training.

If you are deployed outside the event site (e.g. in the hotel, in the city centre, as support for Family & Friends, etc.), we will of course ensure that you are well looked after.

Yes, but it is important that you indicate special diets (vegetarian, no pork, etc.) when registering, so that this can be taken into account.

Yes, you will receive a certificate confirming your voluntary work at the INVICTUS GAMES DÜSSELDORF 2023 and the period of your assignment.

All volunteers are responsible for organising and paying for their own accommodation for before or during the Games. However, we will help you find accommodation by providing a platform that you, the other volunteers and host families from Düsseldorf can use to get in touch and exchange information about accommodation, and to organise it.

We can also give you some tips for accommodation near the event site.

Before the Games, we (the INVICTUS GAMES DÜSSELDORF 2023 project team) will give you a shift plan for the entire week. In addition, you can download an app from Eventvolunteers on your mobile phone, which will show you your shift. There will also be shift supervisors in each area, who will have an overview of the shift rota and the volunteers in their area of responsibility.

A shift lasts 6-8 hours, with a break. There will also be days when you will be on standby as a reserve. During this reserve shift, you can move freely around the event site, but you have to report to the volunteer centre within 15 minutes if you are needed.

Generally, no. Part of the idea of the volunteer programme is that everyone contributes the skills and experience they have. Certainly, previous knowledge is very helpful in certain areas, especially language skills, but they are not a prerequisite.

There will be two training sessions, one in German and one in English. Both training sessions will take place in Düsseldorf. We would be happy if you could attend this training in person, so that we can introduce you to the event location on site and you can get to know your team members in your area of responsibility personally. The theoretical parts of the training will also be shared via an online webinar (in parallel).

The first training session is planned for 2 September 2023 (German).

The second training session is planned for 3 September 2023 (English).

There will be days on which we will need more volunteers than on others. In principle, all volunteers should be available for the entire period of the Games. This makes it easier for us to plan and to communicate with you. However, if you can only be available for a certain time, this is not immediately a disqualifying factor.

Regardless of the period and duration of the assignment, the training and kick-off event will be held at the same time for all volunteers.

We will keep you informed at all times via e-mails and via the website https://invictusgames23.de. There will also be an app that will provide you with all the necessary information and inform you about spontaneous changes. Via the app, you can also contact the volunteer management and your shift supervisor at any time.

We are planning each day with reserve volunteers, to be able to compensate for a possible absence at any time.

We understand that circumstances can change. Please let us know as soon as possible if you cannot be there after all, so that we can fill your place on the volunteer team. The correct email address for this is:

Ig23-EDSupportVolunteers@Bundeswehr.org

Before the INVICTUS GAMES DÜSSELDORF 2023

• On our website https://InvictusGames23.de 

During the INVICTUS GAMES DÜSSELDORF 2023

• On our website https://InvictusGames23.de
• In the Eventvolunteers software or app
• In the Volunteer Handbook

Yes, there will be training just before the Games. This training is divided into two parts. The first part will cover general topics that are important for all volunteers; the second part will be used to brief volunteers on their specific tasks. In addition, we will provide online information that you can use to inform yourself in advance.

According to our current plans, we will offer a training session in German on 2 September 2023, and a training session in English on 3 September 2023.

The training is planned as a one-day event with on-site presence in Düsseldorf. The first half of the training is classroom-based, and will include theoretical content that is relevant for everyone. This will be followed by a briefing on the event site. The second half will, depending on the area of responsibility, contain significantly more practical content and is intended to prepare you for your specific task.

If you have difficulties registering, please read the relevant sections in the FAQ first. If you do not find the information you need here, you can contact us by e-mail at the following address:

Ig23-EDSupportVolunteers@Bundeswehr.org

Before the Games, if you have any questions that are not answered in the FAQ, please feel free to contact us at the following e-mail address:

Ig23-EDSupportVolunteers@Bundeswehr.org

For the period of the Games, you will receive all information at the training. In any case, there will be shift supervisors, who will be your direct contact persons during your assignment. Also, don’t hesitate to ask someone from the team if you have any questions. In addition, all volunteers and the volunteer management will be connected via a volunteer app.

You can of course become a volunteer if you have an impairment, too. Please indicate this in your application, so that we can adapt to your needs as best we can.

Yes, this will be possible, and we will take it into account when planning the shifts.

Either:
You already have someone; in this case, please state his/her name when registering. Your counterpart also has to register and indicate your name.

Or:
You register without a counterpart. In this case, please state that you have an impairment when registering, and that a partner is required. We will identify and assign a counterpart to you for the time of your assignment.

If you are a member of the Bundeswehr (military personnel, civil servant, employee, active reserve duty personnel), please let us know when you register/apply. You have to apply for it, just like every other volunteer, and you will be informed of the result of the selection process. Your status gives you neither advantages nor disadvantages in the selection process. Important: Please get the approval of your superior before you apply, so that we can count on your availability.