As a Teammate in this area, you will play a crucial role in ensuring that fans with accessible needs have a seamless and enjoyable experience. You will assist in providing support, guidance, and specialized services to enhance accessibility and inclusivity throughout the stadium. This position requires a compassionate individual with a strong commitment to customer service, excellent problem-solving skills, and a proactive approach to accommodating diverse needs.
As a Fan Engagement and Event Information Teammate, you will be an essential part of the event weekend, ensuring fans have a memorable and positive experience. Your role will focus on providing key information, helping fans navigate between different events in the city, offering support throughout the weekend, and providing information about gameday. With your friendly, approachable demeanor and strong communication skills, you will be a go-to resource for fans, helping them enjoy a seamless and exciting event.
As a Teammate for Fan Engagement and Wayfinding, you will play a vital role in enhancing the overall fan experience by providing exceptional customer service, assisting with wayfinding, and engaging with fans to ensure they have an enjoyable and memorable time. This position requires an enthusiastic and approachable individual with strong communication skills and a passion for delivering excellent service.
As a fan information teammate you will manage fan traffic effectively as they enter the stadium, as well as providing fans with important information to prepare them for the ticket check and security screening via a PA system or megaphone. The ideal candidate will be the voice that welcomes fan, provides clear directions, and ensures a smooth and enjoyable entry experience for all attendees.
As the Queue Management Teammate you will be responsible for efficiently managing merchandise and food & beverage queues to enhance the fan experience. Your primary goal will be to ensure that queues are orderly, controlled and allowing a managed flow of customers. This role requires great organizational skills and strong communication.
In the area of teammate management, you will plan and coordinate the personnel and organisational assignment of all teammates so that the right teammate is always scheduled for the right task. We also need you as a conscientious and reliable shift leader in the various areas of responsibility.
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